Slide
COVID-19 Tests

Vouchers Available for Purchase in HeyAlly App

Slide
COVID-19 Tests

Vouchers Available
for Purchase in HeyAlly App

Antigen Rapid Test (ART)

Commonly used for pre-event testing

Polymerase Chain Reaction (PCR)
Swab & Serology Tests

Commonly used for pre-departure testing

Antigen Rapid Test (ART)

ART to be administered no more than 24 hours prior to your event/activity’s end time.
Please call your nearest clinic or use HeyAlly App to schedule an appointment.

How do I arrange for an ART?

  • 1) Book An Appointment

    Before making any trip to the clinic, please make an appointment that fits your required testing window.

    As the ART results will be valid for 24 hours from the time of the swab, you should schedule it no more than 24 hours prior to your event/activity's end time.

  • 2) Arrive For Your Appointment

    Please arrive 15-30 minutes before your appointment and bring along your identification document i.e NRIC.

  • 3) Collection Of Test Results

    The ART results will be ready for collection within 30 minutes.

Frequently Asked Questions:

Both Antigen Rapid Test (ART) and Polymerase Chain Reaction (PCR) Swab Test are nasal swabbings to diagnose COVID-19.

Serology Test is a blood test that can detect if a person has antibodies to SARS-CoV-2, the virus that causes COVID-19. COVID-19 antibody tests can help identify people who may have been infected with the SARS-CoV-2 virus or have recovered from the COVID-19 infection.

ART is commonly used for pre-event testing, while PCR Swab Test is for travellers departing to countries as part of the destination country’s requirement. Some countries may require the traveller to have both PCR Swab Test and Serology Test.

The cost of Antigen Rapid Test (ART) is $38 (subject to GST) with effective 1 July 2021. 

There will be no consultation fees or additional charges for the service. However, if you are consulting for other medical conditions, you will be billed accordingly. Please note that the cost of the ART cannot be billed to your corporate plan or policy.

A certificate from Patient Risk Profile Portal (PRPP) will be provided that shows that you have tested negative. This will be valid for 24 hours from the time of test.

If your Antigen Rapid Test (ART) result turned out inconclusive, a repeat test will be conducted on the spot. 

If your repeat test results still turned out inconclusive, a Polymerase Chain Reaction (PCR) Swab Test will be conducted on the spot.

You will be self-isolated immediately and a Polymerase Chain Reaction (PCR) Swab Test will be conducted on the spot.

Polymerase Chain Reaction (PCR) Swab & Serology Tests

Swab Test to be administered at least 48 or 72 hours prior to your flight.
Please call your nearest clinic or use HeyAlly App to schedule an appointment.

How do I arrange for PCR Swab and/or Serology Test(s)?

  • 1) Book An Appointment

    Before making any trip to the clinic, please make an appointment that fits your required testing window.

    You should schedule your swab test at least 2 days (48 hours) or 3 days (72 hours) prior to your flight departure, depending on requirements set out by your destination country.

  • 2) Arrive For Your Appointment

    Please bring along the following documents: a copy of the booking reference indicating date and time of flight, and passport or identity card.

    Please arrive 15-30 minutes before your appointment.

  • 3) Collection Of Test Results

    Our staffs will reach out to you once the result is ready for collection.

Frequently Asked Questions:

Nope, as of 1 December 2020, Government approval is no longer required for Polymerase Chain Reaction (PCR) Swab Test.

Yes, there is but it depends on the requirements of your destination country. Usually, the testing window is at least 48 or 72 hours prior to flight.

The cost of Polymerase Chain Reaction (PCR) Swab Test is $158 (inclusive of GST). If Serology Test is required, the cost is $59 (inclusive of GST). Some countries, may require you to have both PCR Swab Test and Serology Test. Should you need both PCR Swab Test and Serology Test on the same visit, the total cost for the 2 tests will be $198.00  (inclusive of GST).

There will be no consultation fees or additional charges for the service.

However, if you are consulting for other medical conditions, you will be billed accordingly. Please note that the cost of the PCR Swab Test and Serology Test cannot be billed to your corporate plan or policy.

As part of our protocol, the clinic has to verify the NRIC and Passport as these details need to be reflected in the results memo. The local address and handphone number are required to facilitate contact tracing in the event that the test result shows positive. When your results are ready, our clinic staff will reach out to you.

Yes, all individuals can take the Polymerase Chain Reaction (PCR) Swab Test.

From 1 December 2020 onwards, Government approval is no longer required for Polymerase Chain Reaction (PCR) Swab Test.

My Family Clinic works with authorised laboratory partners appointed by the Ministry of Health (MOH) for Polymerase Chain Reaction (PCR) Swab Test. There is a possibility that delays will occur in the transport and processing of specimen as well as in conveyance of results.

If the results cannot be furnished within 4 hours of your departure due to exingencies of service on the part of My Family Clinic and/or our laboratory partners, you will be refunded the full cost of the test.

My Family Clinic and/or the partner laboratories shall not be held responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for costs, loss of income, revenue or profits, business interruption) resulting or arising directly or indirectly from your use of our test services.

At the point of registration, our clinic staff will share with you the T&Cs of our PCR Swab Test for your review and acceptance before we proceed with the test.

If your Polymerase Chain Reaction (PCR) Swab Test result turned out inconclusive, a repeat test may be conducted (which is chargeable).
 
Should this result affect your departure, MFC and/or the appointed laboratories vendor(s) shall not be held responsible or liable for any claims, damages, losses, expenses, costs or liabilities.

If your Polymerase Chain Reaction (PCR) Test result turned out positive, we will contact you directly to make arrangements for urgent referral to NCID. There will be no memo of fitness to travel issued.

Clinics Location

  • All
  • Central
  • North
  • North-East
  • West
All
  • All
  • Central
  • North
  • North-East
  • West
North-East

Anchorvale

Blk 326A, Anchorvale Road,
#01-260, S541326
Tel: (+65) 6702 3963

West

Choa Chu Kang

Blk 475 Sunshine Place,
#02-01, S680475
Tel: (+65) 6767 4566

West

Clementi

Blk 420A, Casa Clementi,
#01-05, S121420
Tel: (+65) 6694 2574

West

Clementi 325

325 Clementi Ave 5,
#01-139, S120325
Tel: (+65) 6778 4608

North-East

Hougang Central

Blk 804, Hougang Central,
#01-118, S530804
Tel: (+65) 6385 2117

West

Pioneer

Blk 638, Pioneer Mall,
#02-09, S640638
Tel: (+65) 6861 1182

North-East

Punggol Central

Blk 301, Punggol Central,
#01-02, S820301
Tel: (+65) 6853 7351

North-East

Rivervale

Rivervale Mall,
#02-11A S545082
Tel: (+65) 6881 1978

West

Segar

Blk 485, Segar Road,
#01-508, S670485
Tel: (+65) 6710 7269

West

Senja

Blk 628, Senja Grand,
#01-04, S670628
Tel: (+65) 6314 0638

Central

St George

No. 2, St George’s Road,
S328023
Tel: (+65) 6292 2128

Central

Tanglin Halt

Blk 46-2, Commonwealth Drive,
#01-372, S140462
Tel: (+65) 6473 8920

Central

Toa Payoh Central

Blk 79D, Toa Payoh Central,
#01-53, S314079
Tel: (+65) 6238 0301

North

Woodlands

Blk 768, Woodlands Mart,
#02-07, S730768
Tel: (+65) 6884 0658

North

Woodlands Glen

Blk 573, Woodlands Glen
#01-09, S730573
Tel: (+65) 6732 1520

North

Yishun

Blk 507, Yishun Ave 4,
#01-05, S760507
Tel: (+65) 6753 0178